The worst bank in Armenia. Unrespectful attitude starting from the guards until management. Mashtots branch!

Employees are rude, not trying to help out and uninviting. Not to mention one of the employees was making comments to her coworkers about me, a client, whilst I wait for her to finish her service.

An average soveticus bank where they treat their customers like cattle. No one smiles. The help desk is the most unhelpful I have ever seen. She just points to the machine that prints the queue and basically tells you to just figure out on your own. Needless to say there are lines everywhere. You have to wait in 3 separate lines fore simple money exchange transactions and besides not smiling, no one talks, or even looks at you.

Agree with most of the reviewers here - one of the worst services in RA. Queue system is a joke. I wrote to their support but seeing the reviews I doubt they will change anything.. I left because I could. I pity those who are forced to deal with ABB. Bellow is the email Dear ABB staff, Today I entered for the first time your bank branch (to deposit an amount of money to one of your deposit offers). Well, it took me 25 minutes to realize that I do not want to engage with your services anymore. The keyword here is "service". And while you might not care about the opinion of a single "physical entity" and an amount with just 6 zeros might not be that crucial to you I would still share the disturbing "minor" aspects that affected my opinion/decision. Entering the bank I proceeded to the ticket vending to get my number in the queue. However, the monitors did not show which number is actual. It a few staring minutes to realize that it's not a few-second glitch but rather the way your system works. So I approached your manager to ask what number currently is actual. I received a reply with "quite a tone": - first of all, you shouldn't have waited for "T" number (I took one number for money exchange and another for deposit. Apparently, I could have proceeded with the exchange immediately.. Well, then the service should have told me so...). As for the number - I do not know. - and who knows? - no one. - so blank screens are not a glitch? It is the way your system designed? - yes, it is the way. OK. A bit later there was a number on the screens that stayed there for a few seconds (I had hard times constantly staring to the screen) but it vanished before I could fix the number. So overall after 25 minutes of stressful staring and guessing I had to give up and leave. What I can humbly suggest is - if your system showed last few numbers while they occupy the appropriate "chambers" it will facilitate a lot the estimates of waiting times. Again - you might dismiss this "plea for reasonable improvement" as it comes from a person who lives abroad for a decade - after all local people might not even notice this inconvenience and engage the entertaining game of "spot the number before it disappears". But I would strongly encourage you to consider and implement this minor change coming for a potentially-to-be customer. After all banking system IS all about providing financial services.

Service quality is high, kind staff